At Ki. Works Vietnam (hereafter, “we”), personal information of our customers and partners (hereafter, “customers”) is entrusted to us based on trust. We recognize our responsibility to strictly and carefully manage and protect this information. Based on this principle, we have established the following privacy policy to handle personal information appropriately.
Compliance with Laws
We handle personal information in accordance with the Personal Information Protection Law and other relevant regulations, as well as this policy.
Collection and Purpose of Use
When collecting personal information, we notify customers of the purpose of use in writing, via this website, or verbally.
Information will only be used within the stated purpose and we implement measures to prevent use outside that purpose.
Safety Management
We have established internal regulations and systems to protect personal information, including:
- Appointing responsible personnel for each department
- Monitoring and inspecting information handling regularly
- Preparing response measures for potential leaks or incidents
- Conducting regular employee training on data protection
- Implementing physical and technical safeguards to prevent unauthorized access
Provision to Third Parties
We do not provide personal information to third parties, except in the following cases:
With the consent of the individual
When required by law
When necessary to protect life, health, or property and obtaining consent is difficult
To assist government agencies or local authorities in executing their duties, where obtaining consent could hinder operations
When disclosed as statistical data that does not identify individuals
When confirming the validity of bank accounts or financial transactions for paid services or product orders
When providing or disclosing information to contractors within the scope necessary to achieve the purpose of use
When transferring personal information due to mergers, company splits, business transfers, or other corporate succession
Management of Contractors
We may outsource processing of personal information to third parties when necessary.
Only contractors meeting sufficient security standards are selected, and we require them to comply with our information management requirements via contract. Compliance is monitored regularly.
Requests for Disclosure, Correction, or Deletion
Customers may request disclosure, correction, suspension of use, or deletion of their personal information. We respond in accordance with applicable laws.
Handling Complaints
Inquiries or complaints regarding personal information are handled appropriately and promptly.
Continuous Improvement
We continuously improve our privacy management system through:
Appointment of a privacy officer
Updating internal regulations
Employee training
Regular internal audits and inspections
Review and Updates
This policy is periodically reviewed and improved to enhance data protection. Changes may be made without prior notice and will be published on our website.